This week, we shopped for a new car—a thorough process of “try and buy” I’d not undertaken before. In both excitement and intimidation, we ran an exhausting 8-hour marathon, kicking the tires on a dozen cars. In retrospect, it was apparent our final selection was impacted more by the brand courtship than the product itself, with all recommended cars fitting neatly into our minimal criteria. The consumer engagement styles divided into the following three approaches. Continue reading →