Reading People’s Minds, Diane Rehm with Alan Alda

Today’s Diane Rehm interview with M*A*S*H’s Alan Alda wasn’t intended to be a user experience or content strategy talk, but it was a great segment on reading between the lines with people, using improv techniques to communicate better. He references the “curse of knowledge” inhibiting interpersonal communication and has a number of great anecdotal stories.

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